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By JFY Content Team

EXECUTIVE SUMMARY

 

The Indian hospitality industry has materialised as one of the key drivers of growth among the services sectors in India. It contributes to 6.23 percent to the National GDP and 8.78 percent of the total employment in the country. Constant transformation, functional growth and improving standards have gained the hospitality industry of India approval all over the world.

 

The industry is broadly compartmentalised in two segments

  • Tourism: The tourism sector includes medical and healthcare tourism, adventure tourism, heritage tourism, ecotourism, rural tourism, wildlife tourism and pilgrimage tourism.
  • Hotels: These include business hotels, suite hotels, resort hotels, airport hotels, extended stay hotels, apartment hotels, resort hotels, timeshare hotels, casino hotels, convention centres and conference centres.

Tourism in India has generated immense employment opportunities and is a vital source of foreign exchange for the country. The travel and tourism industry contributed Rs 2.17 trillion (US$ 36 billion) or 2 percent of the country’s gross domestic product (GDP) in 2013.The figures are expected to rise to Rs 4.35 trillion (US$ 72.17 billion) by 2024.

 

The revenue from domestic tourism is likely to grow by 8.2 percent in 2014 as compared to 5.1 percent a year ago, according to the World Travel and Tourism Council (WTTC). The Indian hospitality sector has been growing at a cumulative annual growth rate of 14 percent every year adding a significant amount of foreign exchange to the economy.

 

The Travel and Tourism Competitiveness Report of 2013, published by World Economic Forum, India, stated that the ranking of India is 11th in the Asia Pacific region and 65th in the World Travel and Tourism Competitiveness Index 2013.

 

As per the Planning Commission, the sector creates more jobs per million rupees of investment than any other sector of the economy. It is capable of providing employment to a wide spectrum of job seekers, from the unskilled to the specialised, even in the remote parts of the country. The sector’s employment generation potential has also been highlighted by the World Travel & Tourism Council (WTTC), which says India’s travel and tourism sector is expected to be the second-largest employer in the world, employing approximately 50 lac people, directly or indirectly by 2019.

 

Factors Responsible for Growth

  • Rising income in households
  • Increase in niche tourism such as eco-tourism, luxury tourism and medical tourism
  • Tourism and hospitality sector attracted second highest FDI i.e. the US $3.2 billion in the year 2013
  • 100 percent FDI allowed through automatic route in hotel and tourism sector
  • Diversity of the country attracts an ever increasing number of tourists every year
  • Government initiatives in improvement of infrastructures like airports, highways, ports and railways
  • India is a labour intensive country
  • India has been ranked as the fourth most preferred travel destination by Lonely Planet selecting the country among the top five destinations from 167 countries.

Employment Opportunities

The hospitality industry is a labour intensive one and India has a large concentration of English-speaking individuals, which prove as a catalyst in advancement and prosperity of the industry. Besides the regular jobs of a travel agent, tour guide, air hostess, chef, waiter and managers other opportunities await those who are keen on taking up a job in the sector. The new trends that have been emerging off late are as follows:

  • Cruise Ship Management
  • Club Management and Recreation and Healthcare Management
  • Airline Catering and Cabin Service
  • Hotel Tourism and Association
  • Fast Food Joint Management and Restaurant Management
  • Beverage, food and confectionery production
  • Institutional and Industrial Catering  and
  • Government owned catering departments like armed forces mess, ministerial conventions and railways services.

 

The Future of Hospitality

  • The Indian economy is opening up its horizons as it continues to integrate with the world economy. Therefore, the advantages of conducting business with and in India are many. This has lead to the manoeuvring of a variety of jobs to the shores of India, bringing in its wake transit travellers, business travellers, business meets and holiday seekers.
  • India is the ninth largest civil aviation market in the world in 2014. The sector is projected to be the third largest aviation market globally by 2020. India’s aviation market caters to 117 million domestic and 43 million international passengers in 2014. Over the next decade, the market could reach 337 million domestic and 84 million international passengers.

 

Government Initiative

The Government of India and the Ministry of Tourism have contributed significantly to the growth and development of the industry by providing various policy measures, tax incentives and infrastructural support such as

  • Promotion of rural tourism by Ministry of Tourism in collaboration with the United Nations Development Programme
  • Availability of Medical Visa for tourists coming into the country for medical treatment
  • 100 percent FDI allowed through automatic route in hotel and tourism sector
  • Insurance of visa on arrival for tourists from select countries like Finland, Japan and New Zealand
  • Capital subsidy programmes for budget hotels
  • Elimination of customs duty for import of raw materials, equipment, liquor etc.
  • Five-year income tax holidays for 2-4 star hotels established in specified districts having UNESCO-declared ‘World Heritage Sites’

 

Further, the tourism policy of the government aims at the development of integrated tourism circuits, speedy implementation of tourism projects, special capacity building in the hospitality sector and new marketing strategies.

 

Industry Snapshot

Career in the Hospitality Sector

 

The hospitality industry other than being a growing industry is a labour intensive one. India has a large concentration of educated English speaking people, which provides an impetus for growth to the hospitality sector. Here is a list of industries where you can make a career:

  • Restaurant Management / Fast Food Joint Management
  • Club Management / Recreation and Health Centre Management
  • Cruise Ship Management
  • Institutional and Industrial Catering
  • Airline Catering and Cabin Services
  • Hotel and Catering Institute
  • Hotel and Tourism Associations
  • Catering Departments in banks and insurance houses.
  • Owned Catering Departments e.g. railway, armed forces, ministerial conventions etc.
  • In food, confectionery, beverage production industries.

A degree in Hotel Management / Diploma is usually the basic requirement to take the first step towards a career in the hospitality industry. Hotel management as a career stream is extremely rewarding.

You should look for hotel jobs opportunities if you are interested in working in the hospitality industry. You can easily find something in your area because there are hotels everywhere. You can do many different jobs in a hotel, and you have to be flexible to do them effectively. Hotels need workers at all hours and on all days of the week because they never close. If you are lucky enough, you can secure a daytime position, even if you haven’t worked at a hotel for a long time you can still make your Hotel Career any time at any age.

 

Skills Hospitality Employers look for

 

  1. Building connections
    Success in hospitality management jobs depends on a great deal on a person’s ability to make positive connections with clients, guests, vendors, and even other employees. After all, the industry is all about comfort and service. To let employers know that you are great at making connections, use keywords (which are bolded throughout this article) like relationship building, vendor management, client management, guest relations, and team leadership in your job descriptions. Highlight accomplishments that demonstrate how you were able to have positive crisis communications by developing positive relationships that lasted. Multitasking
    At all levels, careers in hospitality require employees to handle multiple responsibilities simultaneously. On a typical day, a hotel manager might have to negotiate a contract with a vacuum rental company, handle a dissatisfied guest, fill out paperwork for an employee injured in a kitchen fire, and keep a smile on his or her face to greet new guests, all in the course of one afternoon. Employers want to know you can handle the fast paced, varied workload. Be sure to highlight these skills with keywords like organisational skills, proven time management expertise, and phrases that highlight your ability to adapt quickly to guests’ needs and manage simultaneous projects.

    3. Attention to detail
    It’s the little things that make a guest’s experience extraordinary. To excel at creating that extraordinary experience, everything from making sure the flowers are fresh to making sure every busboy wears a clean uniform must be attended to, and successful hospitality managers must be excellent at addressing each detail. As a prospective hospitality manager, use your resume and cover letter to highlight specific instances where these skills shone through. Phrases like: exceed guests’ expectations and ability to focus on crucial guest details will highlight this ability for potential employers and show them you have gone the extra mile for previous employers—and are ready to do it again for them.

    4. Technical and language skills
    Computer skills and language skills are two areas of technical expertise that make a hospitality manager stand out from the pack. Be sure to highlight any technical expertise on your resume. Definitely take the opportunity to mention specific programs that you are particularly adept at or special training that you have received at past jobs. For languages, accurately represent your abilities and indicate whether your skill with the language is basic, conversational, or fluent.

    5. Flexibility
    Hospitality managers often have unusual hours or longer hours than a basic desk job. On the job, they must be ready to switch gears at a moment’s notice if unexpected situations arise. Keywords like: adaptable, versatile, and resourceful will let employers know that you are enthusiastic about the unique opportunities that hospitality careers present and flexible in how you will respond to their company’s needs. It is also very important to provide key examples to demonstrate your flexibility. For example, you can add: “Dedicated 15 years of guest management service under two re-organizational changes.”

    As reported by the Washington Post, in some areas, hospitality is the sector seeing the most growth these days. As a result, hospitality managers are in high demand, yet truly qualified candidates are hard to find. Employers are looking for you! So use these tips and keywords on your resume and you’ll find soon that employers are knocking on your door.

 

Jobs in Hospitality Sectors

 

Marketing / Sales Executives in Hotels, FMCGs, Sports Companies, Media houses, PRO agencies, Advertising outlets and Events Management.

The work in hotels, big or small is divided among key departments. The Manager and assistant manager in hotels make sure the efficient operation of their establishments. Big hotels employ hundreds of workers and management is divided into various levels. Under the supervision of the top management, the various department heads operate. The various departments in a hotel are

  • Catering Management: includes Beverage Manager, Banquet Manager, Restaurant Manager and Food & Service Manager etc.
  • Catering operations: It includes culinary department, steward department and food service department.
  • Front Office department: Front office manager, Receptionists, Information Assistant, Bell boy etc..
  • Housekeeping department: Floor supervision, Room manager, Housekeeper
  • Accounting department.
  • Marketing department.
  • Engineering department.
  • Personnel department-security.
  • Forecasting department.

 

 

 

Some leading players:

  • Accor group
  • Marriott
  • Hilton Worldwide
  • Hotel Leela Ventures Limited
  • Hyatt Hotels
  • Intercontinental Hotels & Resorts Group
  • Marriott International, Inc.
  • The Taj Group of Hotels
  • Oberoi group
  • Sarovar group
  • Welcomegroup hotels
  • Park Hotels
  • Holiday inn Hotels
  • Le Meridien Hotels etc

Hospitality Jobs Salary

The most popular job designations for a hotel management employee are –

  • Executive Chef
  • Operations Manager
  • Restaurant Manager
  • General Manager, Hotel
  • Duty Manager
  • Assistant Sales Manager
  • Executives – Front office/ F&B / Housekeeping

 

  • A career in hotel management is very promising for any aspiring individual. Though the starting salary for a fresher is INR 10,000 to INR 15,000 a month,
  • For management trainees in top hotels, the salary is around INR 20,000.
  • Within a year, the individual can get promoted to supervisory level.
  • Upon reaching the managerial level, a lucrative salary of INR 50,000 per month, along with a number of perquisites is offered.
  • Apart from opting for the top notch hotels, if one goes for the chain of restaurants like KFC, McDonalds or Pizza Hut, the salary structure can be INR 20,000 at the initial level that goes up to INR 35,000 after several promotions.
  • Hotel Management trainees can also opt for cruise lines or airlines, where the salary at the entry level is INR 25,000, and which goes up to INR 80,000, as per individual skills and experience.

 

How can JFY help you get a Hospitality Job

Working in a hospitality company can be a great job choice. Whether you’re just looking for a temporary job or a long-term career, an insurance job can help you advance professionally. There are numerous positions you can apply for as you can see from the list given earlier in this report, opportunities to advance in your career, and employee benefits you can enjoy. With a good resume and the necessary qualifications, you can achieve your goal.

STEP 1 – Getting Your Qualifications in Order

Check the role you are applying for and the minimum qualification required. Generally, a clerical position requires the 12th pass and all other positions require a graduate/ Post graduate qualification.

STEP 2 – Put your resume together

No matter what position you apply for, you’ll need a solid resume to hand in. There are a few things, however, that you should emphasise on your resume for an insurance job.

  1. Emphasise your customer service experience if you have had any.
  2. Volunteer work also counts towards customer service experience.
  3. Remember to make a new resume for every position you apply for. As you increase your chances of getting an interview if you’ve tailored your resume to specific jobs.

How can JFY help

To make a simple, modern CV that captures all the essential information then download the Jobs for Youth App from Google Playstore and register with all the details about your Personal Information, Qualification, Certifications, Achievements and Work Experience. In addition, create your VideoCV to get a better chance of getting your dream job

STEP 3 – Locate the Jobs

  • Dig into your own list of contacts – going by referrals is the best option so see if you have any contacts in the industry. Do you have a family member who works in an insurance company? Does a former teacher have a second job as a financial analyst? It never hurts to ask these people if they know of any openings or are willing to recommend you for a position. Networking is essential to the job market
  • Make yourself visible on professional social media pages.Websites like LinkedIn allow you to show your qualifications to other professionals in your industry. Jobs are often advertised on LinkedIn, which can tip you off to potential openings. Someone might even contact you first if they like your profile and qualifications. Put together a great profile to improve your visibility on the job market and grow your professional network
  • Visit your college placement office – Jobs often advertise with school career offices because they expect qualified individuals to come from these institutions. Take advantage of this by staying in contact with your career office.
  • Look on the internet for job postings.Businesses use websites like Naukri, Shine, Freshersworld etc to advertise positions. Take a look at these sites for hospitality jobs if you’re searching for a job.

How can JFY help

Once you have downloaded the APP and registered, then you can search all the Hospitality jobs by just clicking on “Search by Companies”

STEP 4 – APPLY for the job

  • Investigate the company you’re applying to.Whenever you apply for a job, you should do some research into the position and the company. Being knowledgeable about the job shows that you’re committed and willing to put work in.
  • Send in your resume and cover letter.Whether you’ve spoken to a bank manager and he’s referring you to the job, or you’re answering an ad from the internet, you’ll need to send in your resume and cover letter for the job.
  • Follow-up after sending in your resume.There is no set rule for how long you should wait before following up. It usually depends on who you sent your resume and cover letter to.
  • Prepare for the interview.If you’re granted an interview, do some preparation. Make sure you’ve investigated the company thoroughly. Dress appropriately.
  • Follow-up after the interview.Mostly you wait to hear back after the interview.

How can JFY help

Once you have searched the companies and you like one or few of the job roles advertised then all you need to do is just click on the APPLY   button. JFY team will get in touch with you to gather the 1st round on information and then if shortlisted will forward the CV to the client. If the client shortlists then the APP will show you the status and you will be informed about the final interview date. Once the interview is done, JFY will follow up with the client to inform you if successful or not. SIMPLE. Let JFY do all the coordination on your behalf at no cost to you.

 

 

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