It can seem almost acceptable to exaggerate, stretch the truth or tell lies on a CV and think that you can get away…
There can be many reasons why people choose not to tell the whole truth on a CV
However, new research demonstrates that HR professionals are becoming wise to the techniques being used by some job applicants to ensure that they secure themselves an interview for that dream job.
Here, we look at the outcomes for those who get caught lying on their CV in order to get a job and we ask why some people might think that this is an acceptable way to behave in the current market and economic conditions.
There can be many reasons why people choose not to tell the whole truth on a CV. Lots of untruths revolve mainly around qualifications and career history. While you might think that qualifications are something that are quite difficult to lie about without getting caught, a lot of employers will not insist on seeing certificates or proof of qualifications.
They will look at these, together with work history and references and if you have told a ‘little white lie’ about your degree classification or the grades you achieved in your A Levels, then these may never be discovered. However, according to the research conducted by NGA Human Resources, in situations where qualifications were found to have been exaggerated or were simply untrue, these were the areas where candidates stood the most chance of being removed from the recruitment process.
Another area where people are likely to be less than truthful is on their work history. This can be a vital part of the selection process, but if you have had gaps in your employment history, then it might be tempting to try and ‘fill them’ with roles that just didn’t exist. If candidates choose to do this, then in order to avoid being caught, they would need to include experience that would be difficult to verify, such as periods of working abroad or working for companies that no longer exist.
Again, according to the research, this was one of the areas where recruiters were most likely to spot that candidates were not being truthful, but one of the least likely reasons for candidates being removed from the recruitment process.
So what happens if you lie on your CV and you get caught? According to the research, over half of the recruiters who were surveyed said that they had previously eliminated candidates from the recruitment process who were found to have lied on their CV.
The most common area to spot where someone hadn’t told the truth was in relation to their skills, while candidates who had lied about qualifications stood the highest chance of being removed from the recruitment process.
While HR departments need to be very thorough with their checking during the recruitment process, for candidates, the message is that if you lie on your CV, you are very likely to be caught out, either during the process or once you have secured a position. The potential consequences mean that it is just not worth it.
Keeping your skills current and flexible is crucial to secure a good role and be successful
If you’re looking to develop skills in data analytics, it’s advisable to enroll on a good course to get started
In an ever-changing business climate, keeping your skills current and flexible is crucial to secure a good role and be successful.
Core skills such as marketing, financials, project management, leadership, problem-solving and so on are no longer enough – a blend of additional soft skills are crucial to navigating the current business landscape.
A good communicator
The umbrella of communication covers a wide range of skills. Effective communication goes further than the verbal, non-verbal and written categories. Skills in listening, empathy, respect, friendliness and clarity are expected skills. But in any industry, employees are expected to engage with people from all backgrounds, ages, and cultures, and being able to connect with as wide a variety of people as possible is a valuable skill. Being able to adapt your communications skills to suit your customers, co-workers and in some cases, your location will widen opportunities to work within different cultures. Cultural competence is often overlooked as a key leadership skill. Developing it relies on the observation of customs and etiquette in order to do business with confidence.
Data analysis
A key skill that has expanded in recent years is the ability to analyse data. Once confined to the IT sector, these skills are now applied to sales, marketing and human resources, or any area of business that produces data. Data analysis doesn’t just help target customers, but can also be used to identify strengths to build on and weaknesses to address, to make the business stronger. If you’re looking to develop skills in data analytics, it’s advisable to enroll on a good course to get started. There are also good resources around the web to help build on this valuable skill.
The drive to keep evolving your skills
Don’t be a dinosaur. The willingness to learn and reinvent yourself is a skill in itself. Broaden your horizons, update your existing skill sets, and don’t be afraid of change. Employers are more likely to take on candidates with a flexible attitude and an appetite for developing new skills. Whatever stage you are at in your career, whether you’re just starting out or nearing retirement, the ability to adapt will help you keep pace.
It’s important to keep your skills fresh and relevant not just to the industry you’re working in, but to the general social climate, too. Whether these skills come naturally or not, don’t be afraid to do research, attend courses and gain experience. Make sure you detail them on your C.V. to market yourself when you’re applying for a new role.
Slipping in a buzzword or 10 during the interview process can be key.
Image credit: bernardbodo | Getty Images
Glassdoor
7 min read
This story originally appeared on Glassdoor
A job interview shouldn’t come down to the words you use — you think. But, slipping in a buzzword or 10 during the interview process can be key. As career coach Hallie Crawford explains, “In a job interview, hiring managers are alert to certain words and phrases that convey knowledge of the position, confidence and that a person would be a good fit for the company.” And without them, you could be looked over.
So, what are those words you should always use? Here, our experts say, are 12.
Buzzword No. 1: We
“We” isn’t a buzzword per se, but it’s imperative to drop once — if not a dozen times — during an interview. Why? “Using the word ‘we’ shows that you are already thinking you are part of the team and explaining how you will collectively gain more sales, reach more clients and more,” explains millennial career expert Jill Jacinto.
Buzzword No. 2: Flexible
As in, you are flexible — and not in a yoga junkie kind of way. Crawford says that being flexible — whether with your time or your responsibilities — will show a hiring manager that you’d be easy to work with. “Of course, you don’t want to lie if there are some issues you wouldn’t negotiate on,” Crawford advises, “but stressing your flexibility shows the hiring manager that you’d [be a fit in the team].”
Buzzword No. 3: Leader
You can and should be a leader — even if you’re not applying for a boss position. “Every interviewer wants to hear about a time a candidate took charge and owned a project or led a team,” Jacinto says. “No matter what job you are applying for, this skill — and this buzzword — need to be expressed.” How to fit it in, you ask, without sounding like bragging? Something like, “I’ve enjoyed leading a team of …” will do the trick, or try out, “I’ve been a leader in many ways. For example …”
Buzzword No. 4: Plan
You don’t want to have so much figured out you can’t hear what the hiring manager has to say. But, you’ll become a much more attractive candidate if you are able to say that you have a basic plan prepared for the position. “After researching the company and position, prepare a basic 30-, 60- and 90-day plan for if you were to be hired,” says Crawford, with actionable steps you could take in those time frames. “This will show the employer what you are made of and how you would operate.”
Buzzword No. 5: Initiative
According to Jacinto, “Every single hiring manager is looking for a self-starter — no matter what a job description might say.” Why is that? Because Jacinto explains, “this is the strongest skill anyone can bring to the table.” So, here’s how to show off this skill in an interview: “Explain how you took the initiative on certain projects,” Jacinto advises. “It’s essential to winning this crowd of people over.”
Buzzword No. 6: Opportunity
As in, you would love the opportunity to work for this company. “If you really want the position, let the hiring manager know,” instructs Crawford. Of course, you can show you’re excited about the job opening in other ways — through gestures, body language and facial expressions — but at the end of the interview, you should actually say how you’re feeling. “Wait until toward the end — once you have all the details about the job and you are really sure you want the position,” Crawford says. And, “make sure that you can elaborate on details as to why you want the job.”
Buzzword No. 7: Measurable results
It’s all well and good to say that you were, for example, a successful salesperson. But, you should be able to prove your superstar skills with numbers or other measurable results. “The hiring manager wants to hear what you accomplished, and numbers certainly help tell that story,” says Jacinto. And it’s not enough to say you accomplished a lot. “Make sure to describe your responsibilities but always include how you measured the results and what they were,” she says.
Buzzword No. 8: Success
Of course, you should talk about your own successes. But, you should also ask what kind of employee will enjoy success in the role for which you’re applying, says Crawford. “Preparing a few well-thought-out questions for the manager shows him or her that you also want to make sure that the job would be a good fit for you,” Crawford says, “and you’re interested in the company and engaged in the process.”
Buzzword No. 9: Mission statement
Most companies have a mission statement. So, read up on the company’s mission statement before your interview and pay attention to what you see, instructs Jacinto. You can bring up the mission statement directly, showing that you have done your research, or pull key words from the description to drop into the interview conversation. “You’ll start to see words and phrases like ‘team’ or ‘innovate’ that you should make a note to include,” Jacinto explains, adding that “companies spend hours designing these statements and frequently refer to them.”
Buzzword No. 10: Like
You want this position — and to work for this company — because you like it. So, don’t be afraid to admit you have a crush, encourages Crawford. For example, you might want to gush that you “really like XYZ” about the company, she says. And if you need some inspiration to get the gush-fest started, “read about the company online in articles,” Crawford advises. “Learn about their values, mission, and any recent big news, so you know not just about the position but about the company as well. Bring these items up during the interview to show you’re knowledgeable.”
Buzzword No. 11: Story
Everyone likes a good story, including your prospective employer. So wow him or her by saying, “Let me highlight this strength with a story,” Crawford advises. “Make sure you can explain your strengths clearly and have several stories with a good outcome that illustrates your strength. Prepare stories about challenges you have faced and overcome, problems you’ve solved and clients you have made happy with your work.” And keep ’em quick. “Short stories highlight why you can do their job and go further than just telling them,” Crawford says.
Buzzword No. 12: Thank you
The essential words you have to say in any interview? Thank you. “You always want to leave the interview on a positive note,” explains Crawford, “and showing your appreciation is a great way to do so.” So, say thank you, and “try to articulate a couple things you appreciated about the manager during the interview.”
For thousands of recent graduates across the country, graduation holds a two-sided definition: It is both the end of something and the beginning of something. For many, it is the transition they have been waiting for — time to step forward from a lifetime of learning and into a career.
To help recent college grads transition from the classroom to the office, here are 10 tips for success.
1. Be open-minded
Try and work with as many different types of people and in as many different situations as possible. Volunteer for interesting projects, introduce yourself to someone new every day and embrace the uncomfortable nature of not knowing everything.
2. Be measured
Make sure you and your manager share the same point of view on success. Your daily priorities should align to with the broader business goals.
Do a weekly check-in to ensure what you do is material to the success of the overall business.
3. Be collaborative
In college, you needed to be self-focused. Now it is about the business. The old saying “there is no ‘I’ in team” is 100 percent true. If you cannot collaborate, you will have a hard time being successful, and you are not going to get a lot of fulfillment out of your day. Don’t be a lone wolf.
4. Be patient
Things are going to go wrong. Use these moments in time as opportunities to accelerate the development of your own self-awareness and growth. You can’t run away when something doesn’t go your way. Stay involved and be an embodiment of the change you want to see.
5. Be flexible
Even if you don’t love your first job, do it well and find ways to empower others to do their jobs well. Proving that you can useful and resourceful will make your leaders, co-workers, and even other companies want you on their team.
An entry-level job is an opportunity. If you can be good for the business, the business will be good to you. If you can persist and do a job you don’t like well, imagine what you can do when you find your passion.
6. Be resilient
In college, when you fail it’s a sign that you didn’t learn and may not graduate. It is black and white. In your career, you will fail, and when you do, you learn hugely valuable lessons that you can take with you the rest of your working life. Handle your mistakes with grace and turn them into action rather than inaction. Don’t hang your head. Bounce back and take what you have learned and move forward.
7. Be proactive
Some people want things to happen, some people wish things would happen and some people make things happen. Get involved in the business and find ways to be proactive. Utilize your strengths to drive impact, identify areas of weakness where your involvement in certain projects will help you refine your skillset.
8. Be humble
Any great entrepreneur, artist or athlete will tell you that they did not get ascend their career alone. You will need many mentors throughout your career so be open-minded. You will find interesting people you can learn from all over the place.
9. Be curious
Learning never ends. Stay on top of what is happening around you. Follow trends that will help your business, read books that interest you. If you maintain a passion for learning you never feel irrelevant.
10. Be gracious
As you find success, make sure you highlight the “how” over the “what”. It isn’t just about scoring touchdowns and putting points on the board. How you got there is likely the result of work others have done to help you out. Bring people along for the ride and never dismiss the contributions other have made.
The pace of development for the Indian banking industry has been tremendous over the past decade. As the world reels from the global financial meltdown, India’s banking sector has been one of the very few to actually maintain resilience while continuing to provide growth opportunities, a feat unlikely to be matched by other developed markets around the world. FICCI conducted a survey on the Indian Banking Industry to assess the competitive advantage offered by the banking sector, as well as the policies and structures required to further stimulate the pace of growth.
A majority of the respondents, almost 69% of them, felt that the Indian banking Industry was in a very good to excellent shape, with a further 25% feeling it was in good shape and only 6.25% of the respondents feeling that the performance of the industry was just average.
This optimism is reflected in the fact that 53.33% of respondents were confident I a growth rate of 15-20% for the banking industry in 2009-10 and a greater than 20% growth rate for 2014-15.
Some of the major strengths of the Indian banking industry, which makes it resilient in the current economic climate as highlighted by our survey were the regulatory system (93.75%), economic growth (75%), and relative insulation from the external market (68.75%).
On being asked what is the major strength of the Indian banking industry, which makes it resilient in the current economic climate;
75% respondents feel the regulatory system to be the major strength
75% economic growth
75% relative insulation from external market
25% credit quality
25% technological advancement and
75% our risk assessment systems.
Public Sector Banks, Private Sector Banks as well as Foreign Banks view difficulty in hiring highly qualified youngsters as the major threat to their HR practices ahead of high staff cost overheads, poaching of skilled quality staff and high attrition rates.
Industry Snapshot
Career in Banking Sectors
After the economic reforms in 1991 or post LPG era, banking has become one of the most sought after careers in India. Post liberalisation, many private banks came into prominence which further made a wide horizon of employment generation in the banking sector. The banking sector has undergone many changes. As the retail, housing, hospitality and education sectors are experiencing huge growth in the respective fields, the growth of banking sector is seemed to be manifolds.
Banking is an exciting career for graduates. Banking professions and banking
career are flourishing in the country in spite of more than 50% population of the country is unbanked.
The worth of banking industry in India is about Rs 64 trillion. Still, about 41% of the population has no bank account. It means in the days to come, robust employment opportunities are expected.
A career in the banking sector is lucrative both in the public as well as private banks. The sector has been fascinating for the youngsters for a long time.
The students from the fields of commerce, economics, and finance can notch fatty packages from top banks. MBA degree along with graduation in finance subject is the added advantage to get a placement at the senior levels in the private sector banks.
Growth and promotion are slow in public sector banks but have the security of jobs. However, in private sector banks, there is a healthy growth and promotion. If you are a graduate and MBA from reputed institutions, career growth is quite smooth in the private sector banks.
Jobs in Banking Sectors
Employment opportunities in bank sectors are encouraging. Job opportunities in the banking sector are increasing day by day. Economic reforms of 1991 led to the wide range of job opportunities along with fat pay packages. Job opportunities are available in multiple roles such as:
Retail Banking
Branch Banking
Retail Liabilities
Wealth Management
Retail Assets
Bancassurance – Life/General Insurance sales
Marketing
Product Management
Investments/Liabilities etc
Operations
Customer Service
Call Centres
Corporate Banking
Relationship Manager
Operations
Middle Office
Credit operations
SME, Trade Finance
Treasury
Operations
Credit and Risk
Finance and accounts etc
Bank Jobs Salary
Pay packages in the banking sector at both public and private depends upon nature of profiles and banks.
For clerical jobs, it starts from Rs 20, 000/month.
For higher position the career growth path could be something like this:
How can JFY help you get a Bank Job
Working in a bank can be a great job choice. Whether you’re just looking for a temporary job or a long-term career, a bank job can help you advance professionally. There are numerous positions you can apply for as you can see from the list given earlier in this report, opportunities to advance in your career, and employee benefits you can enjoy. With a good resume and the necessary qualifications, you can achieve your goal of landing a bank job.
STEP 1 – Getting Your Qualifications in Order
Check the role you are applying for and the minimum qualification required. Generally, a clerical position requires a 12th pass and all other positions require a graduate/ Post graduate qualification.
STEP 2 – Put your resume together
No matter what position you apply for, you’ll need a solid resume to hand in. There are a few things, however, that you should emphasise on your resume for a bank job
Emphasise your customer service experience if you have had any.
Volunteer work also counts towards customer service experience.
Also, mention any experience you’ve had handling money like a cashier
Remember to make a new resume for every position you apply for. As you increase your chances of getting an interview if you’ve tailored your resume to specific jobs.
How can JFY help
To make a simple, modern CV that captures all the essential information then download the Jobs for Youth App from Google Playstore and register with all the details about your Personal Information, Qualification, Certifications, Achievements and Work Experience. In addition, create your VideoCV to get a better chance of getting your dream job
STEP 3 – Locate the Jobs
Dig into your own list of contacts – going by referrals is the best option so see if you have any contacts in the industry. Do you have a family member who works in a bank? Does a former teacher have a second job as a financial analyst? It never hurts to ask these people if they know of any openings or are willing to recommend you for a position. Networking is essential to the job market
Make yourself visible on professional social media pages.Websites like LinkedIn allow you to show your qualifications to other professionals in your industry. Jobs are often advertised on LinkedIn, which can tip you off to potential openings. Someone might even contact you first if they like your profile and qualifications. Put together a great profile to improve your visibility on the job market and grow your professional network
Visit your college placement office – Jobs often advertise with school career offices because they expect qualified individuals to come from these institutions. Take advantage of this by staying in contact with your career office.
Talk to employees at local banks.If you’re trying to get a bank job, a good place to start would be your own bank. When you go in to do your banking, strike up a conversation with tellers and managers. After you get friendly, mention that you’re looking to work in banking. They might know of a job opening, be willing to refer you to someone else with more information, or simply give you career advice on moving forward. These personal relationships will be important as you advance in your career.
Look on the internet for job postings.Businesses use websites like Naukri, Shine, Freshersworld etc to advertise positions. Take a look at these sites for bank jobs if you’re searching for a job.
Visit banks in your area.Since banks usually hire based on referrals, you should resort to random visits as a last resort. But it isn’t fruitless- you might contact a bank right before they post a job opening, so try this if you haven’t had luck finding a job yet
How can JFY help
Once you have downloaded the APP and registered, then you can search all the Banking jobs by just clicking on “Search by Companies”
STEP 4 – APPLY for the job
Investigate the bank you’re applying to.Whenever you apply for a job, you should do some research into the position and the company. Being knowledgeable about the job shows that you’re committed and willing to put work in.
Send in your resume and cover letter.Whether you’ve spoken to a bank manager and he’s referring you to the job, or you’re answering an ad from the internet, you’ll need to send in your resume and cover letter for the job.
Follow-up after sending in your resume.There is no set rule for how long you should wait before following up. It usually depends on who you sent your resume and cover letter to.
Prepare for the interview.If you’re granted an interview, do some preparation. Make sure you’ve investigated the company thoroughly. Dress appropriately.
Follow-up after the interview.Mostly you wait to hear back after the interview.
How can JFY help
Once you have searched the companies and you like one or few of the job roles advertised then all you need to do is just click on the APPLY button. JFY team will get in touch with you to gather the 1st round on information and then if shortlisted will forward the CV to the client. If the client shortlists then the APP will show you the status and you will be informed about the final interview date. Once interview did JFY will follow up with the client to inform you if successful or not. SIMPLE. Let JFY do all the coordination on your behalf at no cost to you.
The Indian hospitality industry has materialised as one of the key drivers of growth among the services sectors in India. It contributes to 6.23 percent to the National GDP and 8.78 percent of the total employment in the country. Constant transformation, functional growth and improving standards have gained the hospitality industry of India approval all over the world.
The industry is broadly compartmentalised in two segments
Tourism: The tourism sector includes medical and healthcare tourism, adventure tourism, heritage tourism, ecotourism, rural tourism, wildlife tourism and pilgrimage tourism.
Hotels: These include business hotels, suite hotels, resort hotels, airport hotels, extended stay hotels, apartment hotels, resort hotels, timeshare hotels, casino hotels, convention centres and conference centres.
Tourism in India has generated immense employment opportunities and is a vital source of foreign exchange for the country. The travel and tourism industry contributed Rs 2.17 trillion (US$ 36 billion) or 2 percent of the country’s gross domestic product (GDP) in 2013.The figures are expected to rise to Rs 4.35 trillion (US$ 72.17 billion) by 2024.
The revenue from domestic tourism is likely to grow by 8.2 percent in 2014 as compared to 5.1 percent a year ago, according to the World Travel and Tourism Council (WTTC). The Indian hospitality sector has been growing at a cumulative annual growth rate of 14 percent every year adding a significant amount of foreign exchange to the economy.
The Travel and Tourism Competitiveness Report of 2013, published by World Economic Forum, India, stated that the ranking of India is 11th in the Asia Pacific region and 65th in the World Travel and Tourism Competitiveness Index 2013.
As per the Planning Commission, the sector creates more jobs per million rupees of investment than any other sector of the economy. It is capable of providing employment to a wide spectrum of job seekers, from the unskilled to the specialised, even in the remote parts of the country. The sector’s employment generation potential has also been highlighted by the World Travel & Tourism Council (WTTC), which says India’s travel and tourism sector is expected to be the second-largest employer in the world, employing approximately 50 lac people, directly or indirectly by 2019.
Factors Responsible for Growth
Rising income in households
Increase in niche tourism such as eco-tourism, luxury tourism and medical tourism
Tourism and hospitality sector attracted second highest FDI i.e. the US $3.2 billion in the year 2013
100 percent FDI allowed through automatic route in hotel and tourism sector
Diversity of the country attracts an ever increasing number of tourists every year
Government initiatives in improvement of infrastructures like airports, highways, ports and railways
India is a labour intensive country
India has been ranked as the fourth most preferred travel destination by Lonely Planet selecting the country among the top five destinations from 167 countries.
Employment Opportunities
The hospitality industry is a labour intensive one and India has a large concentration of English-speaking individuals, which prove as a catalyst in advancement and prosperity of the industry. Besides the regular jobs of a travel agent, tour guide, air hostess, chef, waiter and managers other opportunities await those who are keen on taking up a job in the sector. The new trends that have been emerging off late are as follows:
Cruise Ship Management
Club Management and Recreation and Healthcare Management
Airline Catering and Cabin Service
Hotel Tourism and Association
Fast Food Joint Management and Restaurant Management
Beverage, food and confectionery production
Institutional and Industrial Catering and
Government owned catering departments like armed forces mess, ministerial conventions and railways services.
The Future of Hospitality
The Indian economy is opening up its horizons as it continues to integrate with the world economy. Therefore, the advantages of conducting business with and in India are many. This has lead to the manoeuvring of a variety of jobs to the shores of India, bringing in its wake transit travellers, business travellers, business meets and holiday seekers.
India is the ninth largest civil aviation market in the world in 2014. The sector is projected to be the third largest aviation market globally by 2020. India’s aviation market caters to 117 million domestic and 43 million international passengers in 2014. Over the next decade, the market could reach 337 million domestic and 84 million international passengers.
Government Initiative
The Government of India and the Ministry of Tourism have contributed significantly to the growth and development of the industry by providing various policy measures, tax incentives and infrastructural support such as
Promotion of rural tourism by Ministry of Tourism in collaboration with the United Nations Development Programme
Availability of Medical Visa for tourists coming into the country for medical treatment
100 percent FDI allowed through automatic route in hotel and tourism sector
Insurance of visa on arrival for tourists from select countries like Finland, Japan and New Zealand
Capital subsidy programmes for budget hotels
Elimination of customs duty for import of raw materials, equipment, liquor etc.
Five-year income tax holidays for 2-4 star hotels established in specified districts having UNESCO-declared ‘World Heritage Sites’
Further, the tourism policy of the government aims at the development of integrated tourism circuits, speedy implementation of tourism projects, special capacity building in the hospitality sector and new marketing strategies.
Industry Snapshot
Career in the Hospitality Sector
The hospitality industry other than being a growing industry is a labour intensive one. India has a large concentration of educated English speaking people, which provides an impetus for growth to the hospitality sector. Here is a list of industries where you can make a career:
Restaurant Management / Fast Food Joint Management
Club Management / Recreation and Health Centre Management
Cruise Ship Management
Institutional and Industrial Catering
Airline Catering and Cabin Services
Hotel and Catering Institute
Hotel and Tourism Associations
Catering Departments in banks and insurance houses.
Owned Catering Departments e.g. railway, armed forces, ministerial conventions etc.
In food, confectionery, beverage production industries.
A degree in Hotel Management / Diploma is usually the basic requirement to take the first step towards a career in the hospitality industry. Hotel management as a career stream is extremely rewarding.
You should look for hotel jobs opportunities if you are interested in working in the hospitality industry. You can easily find something in your area because there are hotels everywhere. You can do many different jobs in a hotel, and you have to be flexible to do them effectively. Hotels need workers at all hours and on all days of the week because they never close. If you are lucky enough, you can secure a daytime position, even if you haven’t worked at a hotel for a long time you can still make your Hotel Career any time at any age.
Skills Hospitality Employers look for
Building connections
Success in hospitality management jobs depends on a great deal on a person’s ability to make positive connections with clients, guests, vendors, and even other employees. After all, the industry is all about comfort and service. To let employers know that you are great at making connections, use keywords (which are bolded throughout this article) like relationship building, vendor management, client management, guest relations, and team leadership in your job descriptions. Highlight accomplishments that demonstrate how you were able to have positive crisis communications by developing positive relationships that lasted. Multitasking
At all levels, careers in hospitality require employees to handle multiple responsibilities simultaneously. On a typical day, a hotel manager might have to negotiate a contract with a vacuum rental company, handle a dissatisfied guest, fill out paperwork for an employee injured in a kitchen fire, and keep a smile on his or her face to greet new guests, all in the course of one afternoon. Employers want to know you can handle the fast paced, varied workload. Be sure to highlight these skills with keywords like organisational skills, proven time management expertise, and phrases that highlight your ability to adapt quickly to guests’ needs and manage simultaneous projects.
3. Attention to detail
It’s the little things that make a guest’s experience extraordinary. To excel at creating that extraordinary experience, everything from making sure the flowers are fresh to making sure every busboy wears a clean uniform must be attended to, and successful hospitality managers must be excellent at addressing each detail. As a prospective hospitality manager, use your resume and cover letter to highlight specific instances where these skills shone through. Phrases like: exceed guests’ expectations and ability to focus on crucial guest details will highlight this ability for potential employers and show them you have gone the extra mile for previous employers—and are ready to do it again for them.
4. Technical and language skills
Computer skills and language skills are two areas of technical expertise that make a hospitality manager stand out from the pack. Be sure to highlight any technical expertise on your resume. Definitely take the opportunity to mention specific programs that you are particularly adept at or special training that you have received at past jobs. For languages, accurately represent your abilities and indicate whether your skill with the language is basic, conversational, or fluent.
5. Flexibility
Hospitality managers often have unusual hours or longer hours than a basic desk job. On the job, they must be ready to switch gears at a moment’s notice if unexpected situations arise. Keywords like: adaptable, versatile, and resourceful will let employers know that you are enthusiastic about the unique opportunities that hospitality careers present and flexible in how you will respond to their company’s needs. It is also very important to provide key examples to demonstrate your flexibility. For example, you can add: “Dedicated 15 years of guest management service under two re-organizational changes.”
As reported by the Washington Post, in some areas, hospitality is the sector seeing the most growth these days. As a result, hospitality managers are in high demand, yet truly qualified candidates are hard to find. Employers are looking for you! So use these tips and keywords on your resume and you’ll find soon that employers are knocking on your door.
Jobs in Hospitality Sectors
Marketing / Sales Executives in Hotels, FMCGs, Sports Companies, Media houses, PRO agencies, Advertising outlets and Events Management.
The work in hotels, big or small is divided among key departments. The Manager and assistant manager in hotels make sure the efficient operation of their establishments. Big hotels employ hundreds of workers and management is divided into various levels. Under the supervision of the top management, the various department heads operate. The various departments in a hotel are
Catering Management: includes Beverage Manager, Banquet Manager, Restaurant Manager and Food & Service Manager etc.
Catering operations: It includes culinary department, steward department and food service department.
Front Office department: Front office manager, Receptionists, Information Assistant, Bell boy etc..
The most popular job designations for a hotel management employee are –
Executive Chef
Operations Manager
Restaurant Manager
General Manager, Hotel
Duty Manager
Assistant Sales Manager
Executives – Front office/ F&B / Housekeeping
A career in hotel management is very promising for any aspiring individual. Though the starting salary for a fresher is INR 10,000 to INR 15,000 a month,
For management trainees in top hotels, the salary is around INR 20,000.
Within a year, the individual can get promoted to supervisory level.
Upon reaching the managerial level, a lucrative salary of INR 50,000 per month, along with a number of perquisites is offered.
Apart from opting for the top notch hotels, if one goes for the chain of restaurants like KFC, McDonalds or Pizza Hut, the salary structure can be INR 20,000 at the initial level that goes up to INR 35,000 after several promotions.
Hotel Management trainees can also opt for cruise lines or airlines, where the salary at the entry level is INR 25,000, and which goes up to INR 80,000, as per individual skills and experience.
How can JFY help you get a Hospitality Job
Working in a hospitality company can be a great job choice. Whether you’re just looking for a temporary job or a long-term career, an insurance job can help you advance professionally. There are numerous positions you can apply for as you can see from the list given earlier in this report, opportunities to advance in your career, and employee benefits you can enjoy. With a good resume and the necessary qualifications, you can achieve your goal.
STEP 1 – Getting Your Qualifications in Order
Check the role you are applying for and the minimum qualification required. Generally, a clerical position requires the 12th pass and all other positions require a graduate/ Post graduate qualification.
STEP 2 – Put your resume together
No matter what position you apply for, you’ll need a solid resume to hand in. There are a few things, however, that you should emphasise on your resume for an insurance job.
Emphasise your customer service experience if you have had any.
Volunteer work also counts towards customer service experience.
Remember to make a new resume for every position you apply for. As you increase your chances of getting an interview if you’ve tailored your resume to specific jobs.
How can JFY help
To make a simple, modern CV that captures all the essential information then download the Jobs for Youth App from Google Playstore and register with all the details about your Personal Information, Qualification, Certifications, Achievements and Work Experience. In addition, create your VideoCV to get a better chance of getting your dream job
STEP 3 – Locate the Jobs
Dig into your own list of contacts – going by referrals is the best option so see if you have any contacts in the industry. Do you have a family member who works in an insurance company? Does a former teacher have a second job as a financial analyst? It never hurts to ask these people if they know of any openings or are willing to recommend you for a position. Networking is essential to the job market
Make yourself visible on professional social media pages.Websites like LinkedIn allow you to show your qualifications to other professionals in your industry. Jobs are often advertised on LinkedIn, which can tip you off to potential openings. Someone might even contact you first if they like your profile and qualifications. Put together a great profile to improve your visibility on the job market and grow your professional network
Visit your college placement office – Jobs often advertise with school career offices because they expect qualified individuals to come from these institutions. Take advantage of this by staying in contact with your career office.
Look on the internet for job postings.Businesses use websites like Naukri, Shine, Freshersworld etc to advertise positions. Take a look at these sites for hospitality jobs if you’re searching for a job.
How can JFY help
Once you have downloaded the APP and registered, then you can search all the Hospitality jobs by just clicking on “Search by Companies”
STEP 4 – APPLY for the job
Investigate the company you’re applying to.Whenever you apply for a job, you should do some research into the position and the company. Being knowledgeable about the job shows that you’re committed and willing to put work in.
Send in your resume and cover letter.Whether you’ve spoken to a bank manager and he’s referring you to the job, or you’re answering an ad from the internet, you’ll need to send in your resume and cover letter for the job.
Follow-up after sending in your resume.There is no set rule for how long you should wait before following up. It usually depends on who you sent your resume and cover letter to.
Prepare for the interview.If you’re granted an interview, do some preparation. Make sure you’ve investigated the company thoroughly. Dress appropriately.
Follow-up after the interview.Mostly you wait to hear back after the interview.
How can JFY help
Once you have searched the companies and you like one or few of the job roles advertised then all you need to do is just click on the APPLY button. JFY team will get in touch with you to gather the 1st round on information and then if shortlisted will forward the CV to the client. If the client shortlists then the APP will show you the status and you will be informed about the final interview date. Once the interview is done, JFY will follow up with the client to inform you if successful or not. SIMPLE. Let JFY do all the coordination on your behalf at no cost to you.
Scope is a term often used in the career world. ‘Scope of biotechnology’, ‘scope of psychology in India’, ‘which career has the most scope’ are some of the most popular Google search terms related to careers in India, and they are a befitting example of our obsession with “scope” as a factor for career choice.
The ‘scope’ obession
Scope is imprinted in our minds to the extent that it becomes one of the primary factors in most career decisions
As long as a career has a good scope in the future, our interest, personality, aptitude and career-fit, nothing seems to matter
A preoccupation with scope can prove to be detrimental to your career choice
Here are 4 reasons why you need to look beyond the scope of a career when making your career choice:
1. THE CAREER WITH THE MOST SCOPE MIGHT NOT BE A GOOD FIT FOR YOU
For instance, a Google search result tells you that engineering has the most scope in the future, however, if you don’t even exhibit the basic aptitude necessary to become an engineer, then it can prove to be a disaster for you.
Your fit for a career depends on factors such as your aptitude, interest, personality traits, motivators, etc
If these factors do not match with the career purported to have the most scope, you would not be able to do justice to your job or feel satisfied with it.
Hence, the scope of your career cannot define your success in that career
The path leading to each career requires hard work, talent and skills, and the amalgamation of these determines how successful you will be — irrespective of the scope.
You might be at the top of the hierarchy in a career with less scope, or at the bottom of the hierarchy in a career with more scope.
The choice is yours.
2. SCOPE FOR MANY FIELDS IS CREATED OVER TIME
‘Scope’ is a very fluid concept and is never static
The career that might be soaring high in the job market today may fade away in the near future, and a career that doesn’t even exist today may bloom into a fully-functioning industry as time passes!
The dynamic nature of the world of careers creates space for novel jobs to exist with the passage of time
Fields like data science, UI/UX design, machine learning, social media marketing, blogging, ethical hacking, etc, which didn’t even exist a few decades ago, are today among the top emerging careers.
Hence, choose a field where your heart lies and the scope will be created for it over time.
3. YOU MIGHT MISS OUT ON SOMETHING PERFECT FOR YOU IN THE PURSUIT OF SCOPE
The thought that the career you choose will not have a good future is one that scares many
Yet, what you are not considering is if the career is meant for you, you can do miracles and create a demand for that career yourself!
An example of such a person who wrote his own destiny is Amit Agarwal
He was India’s first professional blogger, who started his tech blog ‘The Digital Inspiration’ back in 2004 when blogging was an entirely alien concept.
Now, he has 3 million+ visitors on his blog every month!
Thus, scope exists in each and every field, and there are always people who can prove their worth through their work
Don’t miss out on something perfect for you in the blind chase behind scope!
4. SCOPE IS OFTEN MORE SYNONYMOUS WITH POPULARITY THAN ACTUAL DEMAND
People often believe that if they follow the trodden path that everyone follows, success might knock on their door
If a path makes one person successful, it might not throw light on other people too
Not realizing this, people often run behind other people so as to carve a niche for themselves
This crowd/herd mentality is more often than not the actual reason behind why some careers are professed to have a lot of scope, even when there is no actual data to support such claims.
This illusionary scope produced by other’s opinions might land you in trouble
Hence, trust your instincts (and counsellors) for they know where you are meant to be!
SO WHAT IS MORE IMPORTANT THAN SCOPE?
Scope is not the best factor to determine your perfect career, as we have already discussed
The intertwined threads of personality, aptitude and interest will indeed weave your best fit
Popularity may reduce demand in a career, opinion of someone else might not suit you, or a perfect career for you might exist today.
Thus, only you can create the need of your career and strive to do well, irrespective of its scope!
According to the data published by LinkedIn, sales function is still the most popular retail job. The relative size of sales has shrunk from a peak of 33% of all retail jobs in 2013 down to 29% in 2017.
Something big is happening in retail. In 2013, there were almost 200,000 people who identified themselves as retail associates on their LinkedIn profile—just four years later, that number plummeted to 116,000.
You can probably guess why: online shopping is more popular than ever while traditional brick-and-mortar stores are closing at record numbers.
As just one example of this trend, Walmart, the world’s biggest retailer, recently announced it was closing over 60 brick-and-mortar Sam’s Club stores—and converting some of them into distribution centers for online shopping orders. Fewer stores mean fewer sales people needed on the floor—and more online shopping means more tech people required behind the scenes.
With retail evolving so quickly, we wanted to see how the talent needs of the industry are changing, especially in regards to sales and engineering talent. The trends we found by analyzing LinkedIn data reveal that both roles in retail have changed significantly, even in just the last few years. Suddenly, software developers are the fastest-growing job in retail—and the industry now finds itself competing for a new kind of talent.
Here are the insights we found and what it means for employers and employees in retail and outside the industry.
Sales are still the most popular retail job
While the number of retail associates has fallen dramatically over the past few years, sales are still the most significant function of retail (and it’s not even close).
Sales talent makes up 29% of the workforce in retail—that’s over twice the size of the second-biggest function, operations (13%). Engineering and IT talent are the third most common type of employee in retail, representing 9% of the industry, with support (8%), marketing (6%), and other roles rounding things out.
However, the proportion of salespeople employed is shrinking
The relative size of sales has shrunk from a peak of 33% of all retail jobs in 2013 down to 29% in 2017. At the same time, engineering and IT grew from 7% to 9% of employees in retail (but more on that later).
Retail associates who leave their jobs move into administrative, customer service, and food service roles
Retail associates may feel like they’re on the unsteady ground. In the words of one former retail worker who lost her job and decided she’s done with the industry, “there is no job security anymore.” We saw that the number of retail associates had fallen quickly over the last four years—so we wanted to see where they’re going next.
Of all retail associates who took on a new job title in the last five years (whether in retail or another industry), the most common next job was administrative employee followed by customer service specialist. The third most common move wasn’t to a job at all—it was back to school as a student. Food service represented the third-most common situation of retail associates leaving the position.
As retail goes digital, engineering jobs and skills are on the rise
Despite the drop in the proportion of sales roles, other functions within retail are showing promising growth—particularly in engineering. As the president of the National Retail Federation said in a recent interview, “many retailers see tremendous growth in very specialized positions, especially technology—whether that’s data science or engineering or cybersecurity.”
The percent of retail employees in engineering roles rose from 7% in 2013 to 9% in 2017. That might not sound like a lot, but the speed of the increase is striking—especially when you look at job titles. When analyzed the most common jobs in retail (grouping jobs into generic categories to control for slight differences in titles), there was one huge outlier.
The software developer is now the third-most common job in retail, rising from the eighth-most common in 2013
When you think “software developer,” you don’t usually think retail—but that may soon change. Sure, the salesperson is still the #1 job, but the increase in software developers is a shocking shift in just four years.
With developers now the third-most common job in the industry, we wondered exactly what skills were most common among retail developers.
The most common and fastest-growing skills for developers in retail revolve around the web and user experience
The single most popular skill among retail developers was Java, a pervasive programming language that’s particularly well-suited to web applications (which could be useful for building an e-commerce store). JavaScript and HTML, the second- and fourth-most common skills, are fundamental to website development, while SQL (the third-most common skill) is used to access and edit databases (which could be useful for tracking inventory and customers).
The fastest-growing skill for developers in retail is React.js, a JavaScript library that’s used for building user interfaces—which makes sense since e-commerce retailers are increasingly focused on delivering excellent user experience.
Unsurprisingly, many of the skills most unique to retail developers (compared to all other software developers) deal with challenges central to retail—including warehouse management system (WMS) implementation, supply chain optimization, and Oracle Retail, a cloud computing technology that, according to Oracle, “empowers retailers to deliver unified consumer experiences across e-commerce and brick and mortar locations.”
Almost everyone knows the retail industry is shifting—the move to online shopping and the closure of many traditional stores is visible in our everyday lives. But the composition of the industry’s talent is shifting, too. The number of sales associates, traditionally the backbone of retail, is shrinking, as many looks for opportunities elsewhere.
In their place, the e-commerce trend has brought an engineering boom—meaning retail is yet another industry competing for tech talent as it transforms itself (e.g., the finance industry is also rebranding itself in an attempt to attract more tech talent). The brick-and-mortar to e-commerce story is part of a much more significant trend towards tech skills, which makes for a fiercely competitive market among employers in retail and beyond.
Methodology
Insights on the retail industry’s workforce composition, hiring trends, popular job titles, and skills are drawn from LinkedIn’s aggregate member data. Functions are classes of job roles, inferred by job title. Job titles are standardized to control for slight variations.
For this analysis, the retail industry comprises companies of at least 100 employees that sell general merchandise (e.g., supermarkets), sell specialty goods, or sell online as e-commerce businesses.
We analyzed the skills of software developers at retail companies to find their top skills (by volume of members), fastest-growing skills (calculated by percentage of retail developers adding that skill in last 6 months), and most unique skills (calculated by comparing the percentage of retail developers with specific skills against the percentage of all software developers with those skills).
Indian and multinational companies from almost every industry — be it Fortune 500 name or a local startup — are hiring data science experts to help them garner insights from big data. The entire industry has seen a sharp increase in demand for highly-skilled professionals. Companies are also on a constant lookout for talented persons who can fill the gap. Our survey for June 2018 endeavoured to find out the current scenario of hiring trends and jobs available in data science.
The data science sector is flourishing to such an extent that our earlier Jobs Survey published in association with Edvancer revealed that more than 90,000 job openings in data science and related fields are being advertised in India as of now.
1. Importance Of Formal Education:
We asked our survey takers to tell us if a degree or formal education in data science was necessary to get a job in data science. The respondents clearly thought it was.
33% of respondents thought that formal education was crucial to get a job in this sector. This is in keeping with the current trend in the industry.
28.3% respondents thought it was important as it can be clearly seen by the increasing reliance by employees as well as students on MOOCs to keep themselves updated.
Only a minority of the respondents — 11% — thought formal education was completely unnecessary.
2. Programming Experience:
Our data clearly shows that a vast majority of the respondents think that experience in programming was important to get a data science-related job. In fact, the numbers show:
48% of the respondents think that prior experience was important to get a job in the new tech sector.
29% respondents thought that it was crucial for their career. This is in line with what the organisations have been thinking. Most of the companies in new tech think that educating an employee for a basic skill like programming can be time-consuming and a drain on resources.
3. Work Experience:
A clear majority of our respondents have shown that having an experience in a similar field is definitely helpful in landing a job in data science.
For example, a clear 35.8% people have said that a job experience is crucial in data science sector.
Another 26.2% have said that it is important. This is in keeping with studies which have shown that a majority of companies in the analytics and data science sector prefer candidates with five or more years of work experience.
Only 2% of the survey takers did not agree with the statement.
4. Transition From Non-Data Science Background To New Tech:
This questions seemed to have stumped our respondents. Here, the answers seem of two polar opposite opinions. Firstly, almost 30% of the people did not have an opinion about the matter.
Otherwise, 15.2% of the respondents thought it was very difficult to make the transition from a non-tech background to data science.
23.2% thought it was difficult, but not impossible to do so. This response is clearly not surprising, given the great pace at which the industry is progressing. It is already hard for people in the industry to keep up with changing trends, and therefore jumping into a vibrant sector suca as data science is perceived as very difficult.
On the other hand, only 5.6% people thought it was very easy to do so.
5. How To Get An Entry-Level Job In Data Science:
This question had a clear-cut answer — perhaps because of the personal experiences of our respondents.
42.7% people thought that internship was the best way to make your way into a company. You make contacts, meet mentors and friends that last for a lifetime.
21.8% respondents voted joining data science communities or networking as the great way to get jobs.
6. What Language Should An Aspiring Data Scientist Learn First:
Having a mastery over one or more programming languages is considered a great asset in the data science and analytics community. Here, our respondents — job seekers as well as recruiters — had a clear idea about what languages were the most popular in the market right now.
Python was clearly the most popular language for data science practitioners as well as learners. Over 47% respondents said that it was crucial for job seekers to know this language to get an opportunity in data science.
The next favourite language was R at 39%
7. Top Skills For Data Scientists:
Our respondents identified three important skills for anyone to flourish in a data science-related field:
Statistical modelling at 35%
Machine learning at 28%
Business intelligence at 17%
Data mining came in next with 10% votes
8. Reliance On MOOCs For Skill Upgradation:
Professionals as well as students are now relying heavily on massive online open courses. Our survey clearly indicates that:
33% of the respondents relied on MOOCs extensively to upgrade their skills in new tech and keep themselves updated with emerging technologies.
On the other hand, 28% used it frequently for the same purpose.
Only 9% of the respondents said that they didn’t use MOOCs at all.
9. How To Find A Job In Data Science:
Here, the answers were unanimous, as well as expected.
At 47.1% LinkedIn, the social networking website for professionals seems to be the first choice for looking for as well as posting a job in data science.
The next popular way to find a job is checking with friends and acquaintances to look for employment opportunities at 19%.
This is followed by popular job portal Naukri at 15.7%
10. Which City Has Most Job Opportunities For A Data Scientist:
This question had a congruent, solid vote for Bengaluru with 73% of respondents saying that the Garden City had the best job opportunities in new tech. The next favourite was Mumbai at 13.9%.
11. Which Industry Holds The Most Opportunities For Data Scientists:
Data scientists are in great demand, as discussed above. The results are thus scattered across several sectors.
Most of the industries starting with IT and services at 26.8%
Followed by e-commerce at 23.6%
And banking at 23.6%
12. Area Of Interest For Data Scientists:
This survey also showcased that data scientists want to work in three key areas:
A study by The Economic Times and Great Place to Work® that recognises organisations that are great employers
By Basuri Dutta and Aniruddha Kulkarni
Right now, the global economy is going through the labour pains of Third Industrial Revolution, manifested through technological innovation and digital disruption, giving way to new business models. The effect of all the above is perceived to be fuelling ideological shifts and rise of nationalism across different parts of the world.
With the rapid and exponential pace of technological innovation, it is simply not enough for businesses to deliver products and services. They are getting commoditised in no time, in the digital era. Customer experience becomes even more important. Incidentally, positive customer experience is characterised by empathy. It is the key essence of the sumtotal of all interactions that businesses have with their customers. And the one who can deliver this to customers is an employee who, in turn, is impacted by the sum-total of positive experiences at the workplace.
Therefore, the only indispensable factor in this entire equation turns out to be an employee with a positive workplace experience that translates into a great customer experience. AI can replace many jobs, but not this kind of an employee.
While the above insight is intuitively understood by industry, research shows that, globally, companies spend 1 trillion USD to track, design and deliver customer experience, but, when it comes to employee experience, the spend is only about 750 million USD (as per a research quoted by Diana Dosik, Principal at Boston Consulting Group).
Great Place to Work® Institute in its research finds that, the world-over, it is the constant endeavour of the best workplaces to employ the same kind of rigour and discipline in designing and delivering experiences to their employees, as they would do for their customers.
India’s 100 Best Companies to Work For 2018 have clearly made it a priority and are creating positive experiences across the employee experience ecosystem, characterised by Credibility of Management, Respect for People, Fairness at the Workplace, Pride in the Organisation and Camaraderie with Colleagues, all in an environment of Trust. The result is a High-Trust, High-Performance CultureTM .
The Study saw participation from a diverse set of industries which also find representation in the 100 Best Companies to Work For.
Only 19 out of India’s 100 Best Companies to Work For 2018 are new entrants into the list, the rest are either old organisations or re-entries that have been on the list in the past. And, while the 100 Best Companies of 2018 sustained the quality of employee experience (83% of the people surveyed reported back positive experience) over last year’s Top 100, there is a clear differentiated experience that they could deliver to their people, as compared to the rest of the companies that were part of the Study.
The Study reinforces that the factors that drive the quality of employee experience across all organisations, whether the Best or the Rest, are essentially the same. These are factors like ‘opportunities for career growth and leadership development’, ‘pride in the organisation’s brand’, ‘its ability to attract talent’, ‘a strong sense of community with colleagues’, ‘fair evaluation of performance’, ‘egalitarian treatment’, ‘alignment with the key goals of the organisation’ and ‘management integrity and ethical business practices’.
Which are the areas where an average company finds it very difficult to match the best workplaces?
Employees surveyed in the Best Companies report significantly more positive experience compared to the rest in the following areas:
Special and unique benefits
At Salesforce, primary caregivers can take 26 weeks paid time off and secondary caregivers can take 12 weeks paid time off to bond with their new baby or the adopted child, at 80% of their on-target earnings (OTE) – including base salary, commissions, and bonus.
Titan Sethu is a paid apprenticeship programme, with a combination of on the job and personality development related learning inputs, aimed at making the children of Titan employees job ready.
Fair gain-sharing
SC Johnson Products Pvt Ltd takes pride in sharing profits with all employees, irrespective of tenure. The quantum of amount shared is based on employees’ performance and job level. All the new joiners who have served for less than 6 months in a financial year are paid token profit share. SC Johnson has been following the practice of profit sharing consistently for 99 years.
Ujjivan Small Finance Bank offers Employee Stock Options to the eligible employees based on their performance and tenure in the organisation. The stock options are granted to all eligible employees across the board regardless of their grade or level in the organisation, be it a driver or a national-level manager. An ESOP online portal is also available for easy access by the employees.
Collaboration at work strengthened by a consultative culture of decision making
The Great Place to Work Ambassador Programme at Intuit India aims at taking the organisation to the next phase of awesomeness, by inviting passionate employee volunteers who would champion Intuit’s transformation journey by inspiring more and more colleagues to share their feedback and be the voice of change; sharing and cross-pollinating best practices across key people themes from their own teams for their Great Place to Work Culture story.
The apex leadership at Aditya Birla Sun Life AMC shared the company Budget Document with all employees and received 600 overall reflections. There was a surprise gift for all those who gave feedback on the Budget document. Some of the reflections may be included in the coming year’s business plan.
Impartiality of managers and absence of politicking
Adobe’s Grievances Redressal by Expert Resources Programme creates awareness among all employees through a workshop series covering all employees. Sessions are designed for the Managers and Individual Contributors on workplace conduct.
Fun @ work
Mahindra Adventure a fun and adventure programme of Mahindra & Mahindra Automotive & Farm Equipment Sectors gives employees a chance to explore and test out the off-road capabilities of Mahindra vehicles. With a series of popular off-roading events, the Great Escape, and several Adventure Challenges & multi-Day Escapes, the Company delivers its promise of providing adrenalin-pumping challenges.
At Hardcastle Restaurants (McDonald’s), an entire week is celebrated as Thanks-Giving week as a part of which employees and their families are not only thanked for their contributions but one of the days is a role reversal day at the stores when all the Crew Members are Managers and all Managers become Crew Members. The other days of the week are filled with celebrations, gifts, competitions etc.
Equal recognition opportunities for all
At Oberoi Hotels, all employees who find a mention in the Leading Quality Assurance (LQA) reports for delivering exceptional service and adhering to the service standards, are awarded the title ‘LQA Champ’. LQA is an independent agency that carries our mystery audits in hotels by posing as regular customers.
The study finds that 100 Best Companies drive superior quality of employee experience across all the above areas, resulting in a High-Trust, High-Performance CultureTM .
This is affirmed by an independent research by RSM International which finds that the publicly traded stocks of Best Workplaces in India give returns which are at least 4 times that of other market indices such as BSE Sensex and Nifty 50.
There are sharp contrasts between the Best and the Rest with respect to positive employee experience across several key indicators such as discretionary effort, intent to stay in the organisation, vision and purpose articulated by the management and Brand Advocacy.
Based on the quality of employee experience reported by employees, there is a spectrum on which different industries find a place, in this year’s study.
Interestingly what this study also finds is that quality of employee experience reported by employees across all of the below industries on a singular element of ‘Impartiality of managers’ can actually be a proxy for the overall trend on employee experience.
With respect to factors that drive positive employee experience, the study found some common trends running across most industries, viz. fair performance evaluation, opportunities for career growth and stressfree work environment. However, there are unique trends that we observe in some of the key industries .
While the GDP is slowing down the world over, India is one of the few exceptions. Globally, with the convergence of technologies in three key areas, namely, communication, energy and mobility & logistics, that fundamentally change the way we organise, power and move our economic lives, there is going to be significant disruption experienced by Indian industry, particularly those that are directly within this ambit. Some of them despite being on the cusp of disruption and imminent radical transformation, seem to be holding out. With the gender ratio in Indian industry being largely out of balance, 79%(M):21%(W), there is significant scope to use the energies and skills of women, to ride the wave of economic success in India’s growth story. While businesses are transforming customer experience from moments to journeys, they would do well in designing journeys for their employees, consistently striving to deliver a positive employee experience.
Basuri Dutta is vice-president – Great Place to Work® Institute and Aniruddha Kulkarni is project manager – Great Place to Work® Institute
Credit: Economic Times | https://economictimes.indiatimes.com/jobs/indias-best-companies-to-work-for-and-why/articleshow/64822862.cms
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